Your Stay
Northwest Health - Porter is committed to providing a personalized patient experience.
Personalized care is our guiding principle, and we strive to provide outstanding, compassionate care and service, every step along the way.
Putting patients first requires more than medical excellence – it requires care that addresses every aspect of a patient's encounter, including the patient's physical comfort, as well as his or her educational, emotional and spiritual needs.
Northwest Health - Porter values each patient's and family's feedback. We share our positive survey scores and written compliments with the dedicated staff to reassure them in their daily efforts.
We continually review opportunities to improve the patient experience. By monitoring patient feedback, individual departments are able to review their results and prioritize patient experience improvements. If you have any suggestions or concerns about your experience please contact our director of patient experience at (219) 983-8602.
Measuring Patient Experience
All acute care hospitals throughout the United States participate in a patient survey process designed and regulated by the Centers for Medicare and Medicaid Services (CMS). This HCAHPS survey (Hospital Consumer Assessment of Healthcare Providers and Systems) measures patients' perspectives of their hospital care.
Public results are available at hmedicare.gov/care-compare. Eligible adult patients are surveyed after hospital discharge and results displayed represent four consecutive calendar quarters.
Patient Rooms
Northwest Health - Porter offers all private patient rooms designed to support patient healing and family involvement.